Terms & Conditions

By accessing or using the Pawesome Hampers website, you agree to be bound by these terms and conditions, which constitute a legally binding agreement between you and Pawesome Hampers. If you do not agree to these terms, please refrain from using this website. Your continued use of this website following any changes to the terms and conditions of use will constitute your acceptance of such changes.

Pawesome Hampers offers a variety of pet treats, toys, and customisable hampers for purchase through our website. We take pride in offering high-quality products that are made with pet-friendly ingredients and are safe for pets to use. Certain products or services may be available exclusively online through our website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

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We make every effort to display the colors and images of our products as accurately as possible on our website. However, we cannot guarantee that the colors and images on your computer or mobile device's screen will be completely accurate due to variations in screen settings and color display.

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We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We also reserve the right to limit the quantities of any products or services that we offer.

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All descriptions of products, product pricing, and product availability are subject to change at any time without prior notice, at the sole discretion of our company.

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We strive to ensure the quality of all our products, but we do not warrant that the quality of any products or services purchased or obtained through our website will meet your expectations. 

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We may, at our sole discretion, modify or discontinue any product or service offered on our website without prior notice. We shall not be liable to you or any third-party for any modification, price change, suspension, or discontinuance of any product or service.

By purchasing our products or services, you agree to use them only for lawful purposes and not for any illegal or unauthorised purpose.

Once you have placed an order through our website, we will send you an email confirming the details of your order. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. In the event that we make a change to or cancel an order, we will notify you by contacting the email address and/or billing address/phone number provided at the time the order was made.

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We accept payment through our online payment system. We currently accept Visa, MasterCard, American Express, and PayPal. Payment must be made in full before your order can be processed and dispatched. By submitting payment information, you warrant that you have the authority to use the payment method you have selected.

Processing Time: We strive to process and ship orders as quickly as possible. Orders are typically processed within 2-3 business days from the date of purchase. Customized hampers may require additional processing time.

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Shipping Methods: We offer a range of shipping options to accommodate your needs. Shipping methods available at checkout may include standard, expedited, and express options. Please note that delivery times vary based on your selected shipping method and your location.

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Shipping Costs: Shipping costs are calculated based on the weight of your order, destination, and the selected shipping method. You will be able to view the shipping cost during the checkout process before completing your purchase.

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Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and estimated delivery date of your package.

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Delivery Time: Delivery times depend on your chosen shipping method and your location. Standard shipping typically takes [insert estimated delivery time], while expedited and express options offer quicker delivery times. Please note that delivery times may be affected by factors beyond our control, such as weather conditions and carrier delays.

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Shipping Restrictions: Currently, we offer shipping within [insert applicable countries or regions]. If you are located outside of these areas, please contact our Customer Service team for assistance.

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Address Accuracy: Please ensure that your shipping address is accurate and complete. We cannot be held responsible for orders that are delayed or undelivered due to incorrect or incomplete addresses provided by the customer.

International Orders: For international orders, please be aware that customs and import duties may be applied by your country's customs authority. These fees are the responsibility of the recipient and are not included in the product or shipping costs.

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Undeliverable Packages: In the event that a package is returned to us as undeliverable due to an incorrect address or any other reason, we will contact you to arrange for reshipment. Additional shipping charges may apply.

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Cancellation of Orders: You have the right to cancel your order within 24 hours of placing it. To cancel an order, please contact our Customer Service team at contact@pawesomehampers.co.uk. However, if your order has already been processed and shipped, it cannot be cancelled. 

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Returns and Exchanges: We accept returns and exchanges on most products within 7 days of the delivery date. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition that you received it. Certain items, such as perishable treats, are not eligible for return due to hygiene and safety reasons.

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To initiate a return or exchange, please contact our Customer Service team at contact@pawesomehampers.co.uk and wee will provide you with instructions on how to return the item. Please note that you will be responsible for the return shipping costs unless the return is due to a defect or error on our part.

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Refunds: Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider.

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Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 3 days of receiving your order. We may request photos of the damaged or defective item to assess the issue. Depending on the circumstances, we will offer a replacement, exchange, or refund for the item.

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Return Shipping: To return your product, please follow the instructions provided by our Customer Service team. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable, unless the return is due to a defect or error on our part.

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Contact Us: If you have any questions about our returns, refunds and cancellations policy or need assistance with a return or exchange, please contact our Customer Service team through the customer form or email us at contact@pawesomehampers.co.uk within 7 days of receiving your order to arrange for a refund or exchange. 

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Please note that this Cancellation and Returns Policy is subject to change without notice. It is your responsibility to review this policy before making a purchase.

We make no representations or warranties of any kind, express or implied, as to the operation of our website or the information, content, materials, or products included on our website. You agree that your use of our website is at your own risk.

At Pawesome Hampers, we always welcome feedback, suggestions, comments, and other submissions from our customers. We value your input and appreciate hearing about your experiences with our products and services. By submitting any comments, feedback, suggestions, or other information to us, you agree that we may use and share such information as we see fit, without any obligation or compensation to you.

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When you provide us with any comments, feedback, suggestions, or other information, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. This includes the right to use your name and any other personal information that you provide in connection with such content.

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You agree that any comments, feedback, suggestions, or other information that you submit to us will not violate any right of any third-party, including copyright, trademark, privacy, or other personal or proprietary right. You further agree that your comments, feedback, suggestions, or other information will not contain libelous or otherwise unlawful, abusive, or obscene material.

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We reserve the right to edit or remove any comments, feedback, suggestions, or other information that you submit to us, as we see fit. We may also use your comments, feedback, suggestions, or other information in our marketing materials or on our website, without any obligation to compensate you or seek your approval.

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By submitting any comments, feedback, suggestions, or other information to us, you acknowledge that you are solely responsible for the content of such information. You also acknowledge that Pawesome Hampers has no obligation to keep such information confidential, and that we may use such information for any purpose, without any obligation to you.

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If you do not agree to these terms, please do not submit any comments, feedback, suggestions, or other information to us.

Your submission of personal information through the store is governed by our Privacy Policy. View our Privacy Policy. LINK THIS 

Errors, inaccuracies, and omissions may sometimes occur in the information displayed on our website, including but not limited to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to update or change information or cancel orders if any information on the website is inaccurate at any time without prior notice (including after you have submitted your order).

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We reserve the right to modify, update, or change any information on our website at any time, without prior notice.

Customers must not use the Pawesome Hampers website for any unlawful purpose or in any way that could cause harm or damage to the company, its products, or other users. Prohibited uses of the website include, but are not limited to: (a) using the website to violate any local, national or international laws or regulations; (b) attempting to gain unauthorised access to the website, the server on which the website is stored, or any server, computer or database connected to the website; (c) using the website to transmit any viruses, malware, worms, or other harmful or destructive content; (d) engaging in any activity that could disrupt, damage or interfere with the website, its servers or networks; (e) using the website to send unsolicited or unauthorized advertising, promotional material, or spam; (f) personating any person or entity, or misrepresenting the customer's affiliation with any person or entity; (g) collecting or harvesting any personal or confidential information from the website or other users without their consent; (h) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;  (i) using any automated tools, bots, spiders or other software to access or scrape the website or its content; or (j) interfering with the proper functioning of the website, including but not limited to altering or modifying any content or disabling any security or authentication measures.

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Pawesome Hampers reserves the right to terminate or suspend any individual or entity access to the website without notice.

These Terms and Conditions shall be governed and construed in accordance with the laws of England, without regard to its conflict of law provisions.

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Any dispute arising out of or in connection with these Terms and Conditions, including any questions regarding their existence, validity, or termination, shall be referred to and finally resolved by the courts of England. The parties agree to submit to the exclusive jurisdiction of the courts of England.